FAQ

What is Diamond Auctions?

Diamond Auctions is our exciting new online-only auction system. Auctions items are listed everyday & run over a period of up to 30 days.

To participate in Diamond Auctions you will need to open an account. Next, simply sign-in and locate the Diamond Auction item you are interested in. All bidding takes place on the Diamond Auction website – there are no additional software downloads required.

Buy Now – in addition to being offered through online auction, some lots may be offered for immediate purchase. Take the stress out of bidding – accept the Buy Now price, pay for your item and the item with be shipped to you free of charge. You don’t even have to wait for the auction to end.

Do I have to register to bid on an item?

Yes you do need to create an account to bid on an item, you can register by clicking on My Account and register as a new user.

What is a Reserve price?

A ‘Reserve’ price is a predetermined minimum value a vendor wishes to realise for their asset when sold at auction.
Unless specified ‘Unreserved’, you can assume that all auctioned assets have a ‘Reserve’.

How do I know if I have won an item?

It is possible to be the highest bidder on an item, but still not win the auction. This is because the reserve price is not met. If bidding reaches the reserve then the item will be sold.

If you are the highest bidder on an item and the current bid meets the reserve, then you will win the item. We will send you an email or you can always find out the status of all items you are bidding on by signing in to My Account.

Do I have to pay a buyer’s premium or additional fees when I make a purchase?

No you are not charged a buyers premium, or any other fees for that matter, we don’t even charge for a credit card fee.

How do I receive my item once I have won the auction?

Diamond Auctions provide a free registered shipping service Australia wide, deliveries can take from 2-10 days depending on where you are located.

Items shipped outside of Australia may incur a shipping charge.

How do I pay for my purchases?

Diamond Auctions accepts the following payment methods

  1. Paypal
  2. Credit Cards Bank transfer