Returns Policy

Warranty and Returns

By purchasing our second-hand goods you can be assured of our quality guarantee.

Our products are tried and tested prior to being put up for sale.

All items sold by Diamond Auctions are covered by a 90 day fault warranty. This means, if your item arrives, or becomes faulty within 90 days of your purchase, you can contact us for a full refund or repair.

This 90 day warranty only covers faults with an item, and does not cover refunds for change of mind.

Refunds

There may be unlikely instances where you require a refund due to an issue with your purchase.

For an easy refund process please follow these steps:

  1. Please contact us to arrange for a return or refund www.info@diamondauctions.com.au
  2. Once consent is given for the item being returned, please return the item, including all accessories, boxes and papers in the original purchase to 1/111 Scarborough St, Southport, QLD 4215.
  3. When Diamond Auctions receive the item, the refund will be processed. Your refund will be processed back to the payment method in which you paid for the item.

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